Proteus L5 Wi-Fi Water Level & Sump Monitor Sensor with Alarm - Email & Text Alerts for Home Basement, Pool, and Septic Tank Protection

Product Description

Before the good, Let's address the Elephants on the page: Negative Reviews 1. Only works with close WiFi/Doesn’t work well with WiFi connection/Can't hook-up to net. >> While most customers face no issues with WiFi, Let's address this concern. This sensor is mostly installed in basements or tanks which are likely at a distance from your router. Even before you buy the sensor, we suggest that you take a smart phone (or tablet), stand next to the wall outlet where you intend to plug-in the base unit, and check if your phone can browse a webpage such as facebook/ yahoo/ etc. Make sure it is on WiFi, and not using your cellular data connection. This will give you a good indication of whether there is reasonable signal strength.Not all connection issues are signal related. First, the sensor can currently only connect to 2.4GHz WiFi. But the good news is that most all routers have the ability to support both 2.4 and 5G WiFi simultaneously. If it is not already enabled, you can easily do so. • When it looks like the sensor is not connecting, from our experience with those reached out for support, 99% has to do with WiFi password, missing capital letter, or they thought they had the right password. But that's again not the only reason. • In very few cases, there are default settings related to your wifi channel, bandwidth, b/g/n mixed mode vs only n or even ac, Wireless MultiMedia (WMM) handler, etc that can cause an issue. If need be, we will help you troubleshoot such issues. • Then are rare cases where the sensor wifi radio itself is to blame. In many cases where customer was ok with a replacement, we have shipped out replacements which resolved the issue. 2. There's no water touching it and it's alarming even when it's supposed to Alarm when the tank is full. 3. This product failed. On September 18th, I started receiving emails about 40 minutes that the water level was high. It wasn’t . >> The sensing element is a float switch. Internally, it is a magnetic reed switch that opens or closes when you move the float up or down. If your installation causes the cable to float around, and the moving bob ends in a horizontal position towads the bottom, the sensor can go to alarm. Proper vertical installation should address this concern. Additionally, up until around 3 years ago, the float cable was shipped in two pieces with a male to female junction. This was prone to corrosion, and has been a cause of false alarms after a year or so of operation. We have updated the design, and the float switch is now fully water proof with a single 25 ft long cable. 4. Poor installation instructions >> Installation has 2 parts to it. First is to connect the sensor to your WiFi. Everything you would need to know is included in the quick start guide, that is included in the package, as well as available online. Second is how to place the sensor in the sump or tank you want to monitor. We have a 5 page document under 'User Manuals' section, titled as Proteus L5 Installation guide. Please see details with pictures on recommended installation methods. 5. Drops wifi connection multiple times a day >> If you face this issue, there are few quick steps to try. • Try repower your wifi router once. This applies, even if you believe all your other devices are connecting well with WiFi, what's special about the sensor. Please do :) • Make sure that you have not reset the sensor in an attempt to troubleshoot. IF you reset the sensor, please go through the setup process to connect it back to WiFi. • Try a spare USB power adaptor instead of the one on the sensor. • Try locate the base unit alone (no need to drag the cable along, so you can unplug it), to different location, possibly closer to your router. See if the dropouts go away, which may indicate a signal issue. 6. Bad Wiring Out of the Box >> This has happened. The customer sent us photos of one of the soldered connections inside the 3.5mm connector broke off. While we test each cable before shipping, we regret this happening. We replaced the cable for the customer. 7. Texts don’t work in Canada >> This is not true. We offer free text support via email to sms service. Most carriers, especially US / Canadian carriers support this feature. If need be, reach our support via the numbers you plan to use, and we can test it for you even before you purchase your sensor. 8. Stopped working after 2 months../Issues after 1 year of use >>What ever be the issue. Other than mechanical damage, if you face an issue, Let us fix it for you. This is true even if your sensor is old. While we cannot keep on replacing sensors many years of use, we will help you troubleshoot most issues that we have seen. While we have customers with sensors running for many years, please be aware that devices can fail over time. 9. Useless with the delay.>> This is a review from the days when we had a longer delay for notifying you if power or wifi was down. This has long been fixed, and now such alerts can be configured by user to as quick as 10 minutes. Yes, there is still a 10 minute delay. It is intentional so as to avoid/ ignore any short power or wifi outages that usually is restored immediately. 10. Getting ready to send back. Have not been able to get this to be recognized by my wifi or on phone app. Received an email saying that all is good, but there is no devise that is recognized. >> This can happen if there is a typo error in the email you use to setup or login. You can fix it yourself by simply resetting the sensor and going through the setup yourselves, or let us know and we can fix the issue from our end as well, as long as the sensor is connected to your Wi-Fi. 11. Install is clunky and incomplete interface to google home system >> Sure, there is a float cable that you need to run from the base unit to your sump pump pit, or tank. Also, we don't offer a ready to use google home interface. The system offers a lot of ways to interface with many systems such as Alexa/ Home-Assistant/ OpenHab/ JSON API/ Cloud Push etc. Need Help? Support available at 347.674.4501 Proteus L5 Multipurpose Water Level Sensor. Proteus L5 Wi-Fi water level sensor monitors water level in sump pumps, tanks, condensate pans, overflow containers, and more. It will send email, text and voice call alerts when the alarm is tripped. Compact Design Proteus comes in a surprisingly compact feature rich package. Plug it right into a wall outlet (100-240V AC). No batteries to replace. It connects directly to your wifi, with no additional hubs or gateways required. Oh, and it wont block your second wall outlet. Easy To Setup You can use your smart phone, tablet or a laptop to setup the sensor. Power up your sensor.Connect your phone/ laptop to ProteusSetup-xxxxx network.Wait for setup screen to popup.Select your wifi, enter wifi password.Select timezone.Enter primary email.Save Settings. Email, Text, Call Alerts Add multiple emails and phones to your notification list and get alerts when alarms are tripped. Call alerts are an optional paid feature that you can enable on the cloud Easy Mount Float Switch with Clamp/ Adaptor Proteus L5 comes with a 25 ft long float switch cable along with mounting clamp and velcro straps for easy installation. The float cable can be extended further with standard 3.5mm stereo cable. Sensor can also be configured to operate in normally low or normally high level modes. Need an APP? Proteus is designed to work with or without an App. Need one? We have one for both android and iOS devices. Don't want to install any more apps? Simply use a browser to view your sensors. Best of both worlds. Multiple WiFi Networks, APIs Program upto two WiFi Networks during setup, and Sensor will automatically pick the network with best signal strength. Proteus also supports API calls for accessing data directly from a server or your custom applications. Rich with Features, Designed with Simplicity. Configurable, Built-in Buzzer, Optional External Buzzer Proteus comes with a loud built-in buzzer rated at ~85 dB. This can be compared to the loudness of a household carbon monoxide alarm buzzer. For applications requiring additional audible alarm range, the base unit can be connected to an external 115db siren via the micro USB port. Notify on power or wifi outages Proteus brings the smarts when there are power or wifi issues with the sensor. It will let you know if the sensor fails to send data to the cloud due to power, wifi or internet issues. Want to ignore short outages? You can program a time window, any outages shorter than this window will be ignored. A minimum 10 minute delay is default to avoid such outages. Data Logs, Graphs View live and historic data as tables and zoomable graphs on the app or browser. Notify Multiple Contacts Add multiple emails and phones to be notified on alarm events. Get notified when alarm conditions are resolved. Buzzer Configuration Options Turn Off buzzer completely. Email, text alerts will keep working Snooze buzzer automatically after a probrammable time interval Let buzzer keep beeping continuously when there is an alarm condition Easy to Change WiFi Networks Moving Homes? Changed your wifi password? No Problem. Simply reset your sensor by pressing the reset button for 6 seconds until you hear a single long beep. Now, go through the quick and easy setup process where you can select your new wifi network.